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1. About Safeguard Legal

Safeguard Legal is an independent legal consultancy providing non-reserved legal support services.

We are not a law firm and are not regulated by the Solicitors Regulation Authority (SRA).

Our services are built around the work that sits between understanding your position and presenting it effectively: consultation, document drafting, and structured support across employment, family, and legal complaints matters. We do not provide regulated legal services, conduct litigation, or represent clients in court or tribunal proceedings.

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Defined Terms

In these Terms:

"Instruction" means your confirmed request for services following payment and submission of required information.

"Scope of Work" means the specific service and level of work agreed at the point of instruction, based on the information you provide.

"Substantive Work" includes reviewing, analysing, structuring, drafting, or editing your materials or documents. For the avoidance of doubt, the structured consultation included within a fixed fee constitutes Substantive Work for the purposes of these Terms.

"Revision" means a reasonable adjustment to the work provided, limited to minor amendments or clarifications, and does not include a full redraft or substantial restructuring.

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2. Nature and Scope of Services

Our services may include:

• drafting witness statements, position statements, and correspondence

• structuring information and evidence

• assisting with workplace or family-related documentation

• providing practical guidance on process and presentation

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We do not:

• conduct litigation

• represent you in court

• provide reserved legal activities

• act as your solicitor

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You remain responsible for your matter at all times, including how any document is used or submitted.

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3. No Solicitor-Client Relationship

Using our services does not create a solicitor-client relationship.

We do not act as your legal representative, and no professional retainer is created by your use of our services.

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4. Your Responsibilities

You agree that:

• all information you provide is accurate, complete, and not misleading

• you will provide information in a timely manner

• you will review all documents provided to you before use or submission

• you remain responsible for all decisions made in your matter

We rely entirely on the information you provide and do not independently verify facts, evidence, or supporting documentation.

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5. Scope of Work and Revisions

Each service is provided based on a defined scope agreed at the point of instruction.

Our fixed fee is based on the information provided by you at the time of instruction. The scope is limited to the service selected or agreed.

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One reasonable revision is included unless otherwise stated. Additional revisions or new instructions may require a separate fee.

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Each service includes one reasonable revision, intended to address minor amendments, clarifications, or adjustments based on your feedback.

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A revision does not include a full redraft, substantial restructuring, or the introduction of new information not provided at the time of instruction.

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We reserve the right to determine whether requested changes fall within the scope of a reasonable revision. Where further changes are requested beyond this scope, or where new information significantly alters the work required, additional fees may apply.

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If additional issues, information, or complexities arise which fall outside the agreed scope, further fees may apply. We will notify you in advance before carrying out any additional work.

We reserve the right to decline work that falls outside the agreed scope.

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6. Fees, Refunds and Cancellations

All services are provided on a fixed-fee basis unless otherwise agreed. Payment is required in advance before work begins. Work will not commence until payment is received.

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Our fees are based on the information provided at the time of instruction. Where further information is provided, or the scope of work proves more extensive than originally understood, additional fees may be required.

If we identify that the work required falls outside the agreed scope, we will notify you and confirm any additional fees before proceeding.

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If you choose not to proceed at that stage, Safeguard Legal may, at its discretion:

• cancel the instruction, and

• issue a partial refund of any fees paid, less a reasonable amount to reflect time already spent, including any consultation or initial assessment work

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Once Substantive Work has commenced on your matter, fees are non-refundable.

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For the purposes of these Terms, Substantive Work includes (but is not limited to):

• the structured consultation included within your fixed fee

• reviewing and/or analysing your materials

• structuring or organising your information

• drafting, editing, or preparing documents

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7. Delivery of Services

We aim to deliver services within the timeframe indicated at the point of instruction. Timeframes may vary depending on:

• the complexity of the matter

• the volume and clarity of information provided

• your responsiveness

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We are not responsible for delays caused by incomplete, unclear, or late information.

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8. Urgent or Priority Work

Where you request expedited or priority delivery, we may, at our discretion, offer an accelerated timeframe. Additional fees may apply for urgent or priority work, which will be agreed in advance.

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9. Client Delays and Paused Matters

If you do not provide required information, instructions, or responses within a reasonable timeframe, your matter may be paused.

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Where a matter is paused:

• agreed timeframes will no longer apply

• we may require confirmation before recommencing work

• additional fees may apply where work needs to be revisited or restructured

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10. Limitation of Liability

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

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Subject to the above:

• our services are limited to document preparation and general support

• we do not guarantee outcomes in any legal, workplace, or personal matter

• we shall not be liable for any indirect or consequential loss

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Our total liability arising out of or in connection with any instruction, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by you for that instruction.

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Safeguard Legal does not currently hold professional indemnity insurance. Any liability we accept is subject to the cap set out above.

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11. Use and Reliance on Documents

Documents prepared by Safeguard Legal:

• are based solely on the information you provide

• are intended for your personal use in your matter

• should be reviewed by you before use or submission

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We do not guarantee that documents will be accepted by a court, employer, or third party.

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You should seek advice from a regulated legal professional where appropriate, particularly for complex or high-risk matters.

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12. Confidentiality and Privilege

We treat your information with care and handle it in accordance with our Privacy Policy, available at https://www.safeguardlegal.co.uk/privacy-policy.

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As we are not a regulated law firm, communications with Safeguard Legal do not attract legal professional privilege. This is a material distinction from instructing a solicitor and you should be aware of it before sharing sensitive information with us.

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13. Complaints

If you are dissatisfied with any aspect of our service, please contact us in the first instance at enquiries@safeguardlegal.co.uk. We will acknowledge your complaint within two working days and aim to provide a full response and resolution within ten working days.

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As Safeguard Legal is not regulated by the Solicitors Regulation Authority, complaints that cannot be resolved internally cannot be referred to the Legal Ombudsman. Where we are unable to resolve your complaint to your satisfaction, we will tell you clearly and, where appropriate, suggest alternative steps.

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14. Refusal or Withdrawal of Service

We reserve the right to refuse or discontinue services where:

• the request falls outside our scope

• there is a conflict of interest

• information provided is incomplete, inconsistent, or misleading

• the conduct of the client makes it impractical or inappropriate to continue

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15. Website Use

You agree not to misuse this website or attempt to interfere with its operation.

All content on this website is provided for general information and must not be relied upon as legal advice.

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16. Governing Law

These Terms are governed by the laws of England and Wales.

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Safeguard Legal is an independent legal consultancy. We are not regulated by the Solicitors Regulation Authority and do not conduct reserved legal activities as defined by the Legal Services Act 2007.